Privacy Policy Statement
(last updated 20th April 2010)
Vanilla Bloom Limited ("us", "we", "our") respects the privacy rights of its customers and recognises the importance of protecting the information collected (in accordance with the Data Protection Act 2003). This policy sets out how we will treat your personal information.
1. The information we collect
We may collect, store and use the following types of personal data:
(a) information about your computer and your visits to and use of our website including your IP address, browser type, length of visit and number of page views;
(b) information about any transactions carried out between you and us on or in relation to this website, relating to any purchases you make of our goods or services including credit card details (inputted onto a secure server), postal and billing addresses;
(c) information you give us in relation to registering a customer account including your name and email address;
(d) information you provide for the purpose of subscribing to any email and/or newsletter service including your email address; and
(e) any other information you choose to send us.
2. Cookies
A cookie is a small files stored on your computer by your web browser. It stores information which enables us to easily identify you when you visit our website.
We may use both 'session cookies' and 'persistent cookies'. Session cookies keep track of you while you navigate our website. These cookies are deleted from your computer when you close your browser. Persistent cookies will remain on your computer until you delete them or they reach their expiration date.
Most browsers will allow a user to reject any cookies being used by our website though you may experience and reduction in usability of the site as a result.
3. Use of your personal data
Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.
We may use your personal information to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) deliver you the goods and services purchased through this website;
(e) send you commercial communications. (In accordance with the Electronic Communications (EC Directive) Regulations 2003 we will not send out bulk or 'spam' marketing emails.);
(f) send invoices and statements as and when required;
(g) send you email notifications which you have requested; and
(h) deal with enquiries and complaints made by or about you relating to the website.
All our website financial transactions are handled through our payment services provider, SagePay. You should only provide your personal information to SagePay after reviewing the SagePay privacy policy (available at www.sagepay.com). We will share information with SagePay only to the extent necessary for the purposes of processing payments you make through our website.
4. Disclosures
We may disclose information about you to our employees, agents or suppliers insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose information about you:
(a) when required to do so by law;
(b) in connection with any legal proceedings or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others in order to prevent fraud and prevent credit risk; and
(d) to the purchaser (or prospective purchaser) of the business or asset which we are (or are contemplating) selling.
Except where laid out in this privacy policy we will not pass on your information to third parties without your consent.
5. International data transfers
Information that we collect may be stored and processed in and/or transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries (including New Zealand, Australia and the United States) which do not have data protection laws equivalent to those in force in the European Economic Area (EEA).
We will make reasonable efforts to keep this type of data transfer to a minimum, the most likely reason is to enable a supplier to make a delivery directly to you without it firstly being delivered to us.
6. Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
We will store all the personal information you provide on our secure password protected computer. All electronic transactions you make to or receive from us will be encrypted using 128-bit SSL encryption certificates.
Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data while it is sent over the internet.
7. Policy updates
We may update this privacy policy from time to time by posting a new version on our website. You should check this page occasionally to ensure you are happy with any changes.
8. Your rights
You may instruct us to provide you with any personal information we hold about you. Provision of such information may be subject to the payment of a fee (currently fixed at ??10.00).
You may instruct us not to process your personal data for marketing purposes by email at any time.
9. Third party websites
We are not responsible for the privacy policies, content, or practices of any third party websites which we may link to from this website.
10. Updating information
Please contact us if the personal information we hold about you needs updating or correcting.
11. Contact
If you have any questions about this privacy policy or our treatment of your personal data, please write to us by email to contact@vanillabloom.com or by post to Vanilla Bloom Limited, 6 William Street, Edinburgh, EH3 7NH.
12. Data Controller
The data controller responsible for this website is VANILLA BLOOM LIMITED.
Our data protection registration number is Z2192965.
